DFTBA response time

Anybody who's had troubles with the store, how long does it typically take to hear back from them? I'm getting frustrated not knowing where my stuff is.

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Permalink Reply by Tragica( Kewt Kitty) on June 5, 2015 at 1:30pm

What happened? I ordered a hoodie and a shirt. I got them quick. Are you talking about the mythical shoes? Most of the time you get a email and a tracking number for the item. I never had a issue.

Permalink Reply by Krrikitt on June 5, 2015 at 2:02pm

No, not the shoes. I've been waiting 3 weeks for bobbleheads. I got a tracking number with the order, but the info was never updated from the order date, and so far no response to my email to DFTBA. Their website says not to send multiple emails, so I figured I'd ask here and see if anyone else has had trouble.

Permalink Reply by Tragica( Kewt Kitty) on June 5, 2015 at 4:29pm

Hmmm that's really weird. So no email confirming and no tracking? If I remember right I get a email to confirm it, than when it ships it sends me a email with a tracking number. My only guess is maybe a hiccup somwhere? If you were charged and have a order number someone should reply.

Permalink Reply by Krrikitt on June 5, 2015 at 8:29pm

I did get the confirmation email after ordering, with the order number, and then the shipping email with the tracking number that was never updated (I checked it daily). I was charged, yes. I checked to make sure. So far nothing from the "where's my stuff?" email I sent out earlier this week.

Permalink Reply by Carol (Aelrindyl) on June 5, 2015 at 2:34pm

When I emailed the store I heard back off them the next business day.

Permalink Reply by Carol (Aelrindyl) on June 5, 2015 at 5:16pm

I said it in chat but I'll say it here too just in case. I'd email them Monday as a new business day if you hear/receive nothing. The email I contacted and heard back was hello@dftba.com and I said 24 hours in my original reply, I just looked and it was actually 5 hours. Sorry

Permalink Reply by Krrikitt on June 5, 2015 at 8:27pm

That's the email I contacted earlier in the week. Still nothing. I'll try again next week.

Permalink Reply by Krrikitt on June 17, 2015 at 7:46pm

Update! After emailing with DFTBA customer service again last week, they sent out a replacement order of bobbleheads which arrived today! Success!

K-ModPermalink Reply by Victoria (Centauromadoose) on June 17, 2015 at 9:03pm