Merch of the Month

Hello everyone, I am Raton's sister and I really don't know much about how everything here works. Anyway, my brother (owner of this account) won Merch of the Month in September of last year (GMM episode: https://www.youtube.com/watch?v=2INKRjtw_cI ). The point is that he never received an email or a message through twitter concerning this issue, so it would be amazing if someone could help me with this since he is a huge fan of Rhett and Link and he really wants the mug.

Thank you!

PS: I am writing on my brother's behalf due to the fact that he is in another country, unable to watch GMM and/or read his personal email.